March 20th 2025, 1:30pm GMT

We are receiving customer reports that they cannot reset their passwords in MyEnglishLab. We are working to restore services and will update you in 60 minutes.

March 20th 2025, 2:31pm GMT

We have confirmed a technical issue that may impact your password reset function. Teams are working on resolving this issue; we apologize for any inconvenience.

March 20th 2025, 3:36pm GMT

We apologize for the technical issue impacting the password reset tool for your course. Technology teams are engaged and working to restore services: we appreciate your patience and will provide an update when new information becomes available.

March 21st 2025, 3:02pm GMT

We have identified the problem with the password reset tool. Technical teams are working to implement a solution and we will update you with new information once it becomes available. We appreciate your patience.