2025-10-20T14:43:00.0000000Z

We're getting customer reports that they cannot access their courses. We are working to restore services and will update you in 60 minutes.

2025-10-20T15:10:00.0000000Z

We have confirmed a technical issue that may impact your courses. Some customers may experience an error message when attempting to access their courses. Teams are working on resolving this issue; we apologize for any inconvenience. 

2025-10-20T15:56:00.0000000Z

We apologize for the technical issue affecting course access. Our technology teams are actively working with our third-party vendor, AWS, to restore services. We appreciate your patience and will share an update as soon as new information becomes available.

2025-10-20T20:22:00.0000000Z

Teams have made significant progress toward resolving the issue, but some users may still be experiencing performance issues with their courses. As we continue to work with AWS to restore services to their full potential, we want to apologize for the inconveniences and will update you as more information is provided. 

2025-10-20T23:06:00.0000000Z

The AWS issue that caused performance problems and prevented users from accessing their courses has been resolved for most users.

 If you access your course through a third-party learning management system (LMS), you may still experience intermittent issues as restoration work continues.  We recommend continuing to try accessing your course periodically.

 We apologize for the inconvenience and appreciate your patience as we work to fully restore access for all users.