Pearson Online Classroom: Degraded Performance

Incident

Pearson Online Classroom: Degraded Performance

Status: Closed
Start:
End:
Duration: 7 hours 10 minutes
Affected Components:
Pearson Virtual Schools Pearson Online Classroom
Update

Some customers may experience issues logging in or navigating their courses. We are working to restore services and will update you in 60 minutes.

Update

We apologize for the issue affecting login and course navigation. Our teams are working with our vendor AWS to restore access as quickly as possible. We appreciate your patience and will share an update as soon as new information is available.

Update

Pearson Virtual Schools is pleased to confirm that we have made progress on the issues reported this morning. Students and teachers can now login to Pearson Online Classroom.

Students can continue working on their courses and submitting assessments, but some scores may take longer than usual to post to the Grade Book while our systems continue to update. However, LiveLesson with Class remains unavailable. 

Resolved

Systems are fully operational, and with the help of AWS we have resolved this incident. We appreciate your patience as we worked to address the issue.