Resolved: Mastering

Incident

Resolved: Mastering

Status: Closed
Start:
End:
Duration: 12 hours 47 minutes
Affected Components:
Higher Education Courseware Mastering
Update

Some customers may not be able to access Mastering. We are working to restore services and will update you in 60 minutes.

Update

We apologize for the technical issue impacting access to the Mastering courses. Technology teams are engaged and working to restore services. We appreciate your patience and will provide an update when new information becomes available. 

Update

We continue to troubleshoot a technical issue that may impact customers’ ability to access Mastering courses. We apologize for the inconvenience while we work to resolve the issue. We will update you when new information becomes available.

Update

Teams have made significant progress toward resolving the issue, but some users may still be experiencing Mastering access issue. We apologize for the inconvenience and will update you when new information becomes available. 

Resolved

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue.