During this time, Higher Education courseware will be unavailable due to system maintenance. 

During this time, Higher Education courseware will be unavailable due to system maintenance. 

We're getting customer reports that they cannot access their courses. We are working to restore services and will update you in 60 minutes.

We have confirmed a technical issue that may impact your courses. Some customers may experience an error message when attempting to access their courses. Teams are working on resolving this issue; we apologize for any inconvenience. 

We apologize for the technical issue affecting course access. Our technology teams are actively working with our third-party vendor, AWS, to restore services. We appreciate your patience and will share an update as soon as new information becomes available.

Teams have made significant progress toward resolving the issue, but some users may still be experiencing performance issues with their courses. As we continue to work with AWS to restore services to their full potential, we want to apologize for the inconveniences and will update you as more information is provided. 

The AWS issue that caused performance problems and prevented users from accessing their courses has been resolved for most users.

 If you access your course through a third-party learning management system (LMS), you may still experience intermittent issues as restoration work continues.  We recommend continuing to try accessing your course periodically.

 We apologize for the inconvenience and appreciate your patience as we work to fully restore access for all users.

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue. 

Some customers are reporting that they are unable to create or launch courses in their services. We are working to restore services and will update you in 60 minutes.

We have confirmed a technical issue that may impact your courses. Some customers may be unable to launch or create courses. Teams are working on resolving this issue; we apologize for any inconvenience. 

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue affecting your courses.

During the maintenance window, access to Mastering and Learning Catalytics will be unavailable.

All other courseware will be accessible; however, some users may experience brief interruptions such as being signed out, access issues, or delays loading content or assessments. While apps will remain available, we recommend avoiding any critical activity during this time.

We have concluded the maintenance event. Thanks for your patience as we completed this update. 

We have concluded the maintenance event. Thanks for your patience as we completed this update. 

We're getting customer reports that they are experiencing slowness when creating accounts. We are working to restore services and will update you in 60 minutes.

We appreciate your patience while we addressed this issue. This incident is now resolved. 

During this time, access to MyLab IT SIM and Grader activities will be unavailable. All other MyLab courseware will be available throughout the duration of the maintenance. 

We have concluded the maintenance event. Thanks for your patience as we completed this update. 

We are investigating an issue with course logins. As a result, customers may see an error message when attempting to login. We will update you in the next 60 minutes with more information.

We appreciate your patience while we addressed this issue. This incident is now resolved.

During this time, some customers may experience slowness or timeout errors in MyLab courses. 

We have concluded the maintenance event. Thanks for your patience as we completed this update.