We are receiving customer reports that they cannot reset their passwords in MyEnglishLab. We are working to restore services and will update you in 60 minutes.

We have confirmed a technical issue that may impact your password reset function. Teams are working on resolving this issue; we apologize for any inconvenience.

We apologize for the technical issue impacting the password reset tool for your course. Technology teams are engaged and working to restore services: we appreciate your patience and will provide an update when new information becomes available.

We have identified the problem with the password reset tool. Technical teams are working to implement a solution and we will update you with new information once it becomes available. We appreciate your patience.

We appreciate your patience while we addressed this issue. This incident is now resolved. 

We are investigating an issue with the course launch, assessments, and sign-in As a result, customers may see an error message, blank page, and slowness when attempting to access. We will update you in the next 60 minutes with more information.

We are investigating an issue with the course launch, assessments, and sign-in As a result, customers may see an error message, blank page, and slowness when attempting to access. We will update you in the next 60 minutes with more information.

We have identified a technical issue that may impact your courses. Some customers may be unable to launch courses, access assessments or sign in. Teams are working on resolving this issue. We apologize for any inconvenience. 

We have identified a technical issue that may impact your courses. Some customers may be unable to launch courses, access assessments or sign in. Teams are working on resolving this issue. We apologize for any inconvenience. 

We apologize for the technical issue impacting launch courses, access assessments, or sign-in. Technology teams are engaged and actively working to restore services. We appreciate your patience and will provide an update when new information becomes available.

Technical teams have made significant progress towards resolving the issue, however, some users may still experience an error when attempting to access their courses. We apologize for the inconvenience and will update you in 60 mins.

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue. 

We are investigating an issue with course launch. As a result, customers may see an error message when attempting to login. We will update you in the next 60 minutes with more information.

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue.

Due to system maintenance, MyEnglish Lab and TestHub will be unavailable. 

We have concluded the maintenance event. Thanks for your patience as we completed this update. 

 MyEnglishLab (MEL) and Test Hub are under maintenance. During this time, access will be unavailable.

We have concluded the maintenance event. Thanks for your patience as we completed this update. 

We received reports from some customers that they may have received errors when attempting to login to their product(s). The issue is now resolved and we thank you for your patience while we investigated this.

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue. 

Customers may be experiencing an issue logging in. Teams are investigating and we'll provide an update in the next 60 minutes. 

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue. 

We are investigating an issue with sign-in. As a result, customers may see a 504 error message when attempting to access courses. We will update you in the next 60 minutes with more information. 

We are investigating an issue with sign-in. As a result, customers may see a 504 error message when attempting to access courses. We will update you in the next 60 minutes with more information.

Some customers may experience a 504 error message when signing in to courses. Technology teams are engaged and are working to restore services. We apologize for the inconvenience and appreciate your patience. We will update you as new information becomes available. 

Some customers may experience a 504 error message when signing in to courses. This issue is caused by service health issues with our vendor, Amazon Web Services. Amazon has reported that they've identified the problem and are working on recovery but don't expect to be recovered for 2-3 hours. We appreciate your patience and will continue to provide updates as new information is available. 

We appreciate your patience while we addressed this issue. This incident is now resolved. 

We will perform maintenance on Saturday, July 13, 2024, from 6:00 AM to 8:00 PM CEST. During this time, access will be unavailable. 

We have concluded the maintenance event. Thanks for your patience as we completed this update. 

We're getting customer reports that they cannot access their MyEnglishLab and Pearson English Portal services. We are working to restore services and will update you in 60 minutes.

Pearson English Portal and MyEnglishLab services remain healthy and stable, and the issue is now resolved.