MyEnglishLab (MEL)

Course launch and course creation services are restored
Higher Education Courseware English Language Learning MyEnglishLab (MEL) Learning Catalytics Mastering Pearson English Portal (PEP) MathXL For School MyLab Pearson + Pearson Interactive Labs Revel Test Hub Reader+ / eBook / eText Versant Third-Party Learning Management Systems Benchmark Test MyLab & Mastering - Third-Party International Certificate (PTE General) Level Test Readiness Test
 

Some customers are reporting that they are unable to create or launch courses in their services. We are working to restore services and will update you in 60 minutes.

 

We have confirmed a technical issue that may impact your courses. Some customers may be unable to launch or create courses. Teams are working on resolving this issue; we apologize for any inconvenience. 

 

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue affecting your courses.

Degraded Account Registration Performance
Higher Education Courseware English Language Learning English Benchmark Young Learners (EBYL) MyEnglishLab (MEL) Mastering Pearson English Connect (PEC) Pearson English Portal (PEP) MyLab Pearson English Portal App Pearson Practice English (PPE) App Pearson + Revel Test Hub Reader+ / eBook / eText Third-Party Learning Management Systems Benchmark Test MyLab & Mastering - Third-Party International Certificate (PTE General) Level Test Readiness Test
 

We're getting customer reports that they are experiencing slowness when creating accounts. We are working to restore services and will update you in 60 minutes.

 

We appreciate your patience while we addressed this issue. This incident is now resolved. 

Maintenance
English Language Learning MyEnglishLab (MEL)
 

During this time, access to MyEnglishLab will be unavailable. 

 

We have concluded the maintenance event. Thanks for your patience as we completed this update. 

Degraded Performance
English Language Learning MyEnglishLab (MEL)
 

We are receiving customer reports that they cannot reset their passwords in MyEnglishLab. We are working to restore services and will update you in 60 minutes.

 

We have confirmed a technical issue that may impact your password reset function. Teams are working on resolving this issue; we apologize for any inconvenience.

 

We apologize for the technical issue impacting the password reset tool for your course. Technology teams are engaged and working to restore services: we appreciate your patience and will provide an update when new information becomes available.

 

We have identified the problem with the password reset tool. Technical teams are working to implement a solution and we will update you with new information once it becomes available. We appreciate your patience.

 

We appreciate your patience while we addressed this issue. This incident is now resolved. 

Unavailable
Higher Education Courseware English Language Learning Clinical Assessments MyEnglishLab (MEL) Learning Catalytics Mastering Pearson English Portal (PEP) MathXL For School MyLab Pearson Practice English (PPE) App Pearson + Work Sampling Online Pearson Interactive Labs Revel Test Hub Reader+ / eBook / eText StatCrunch Benchmark Test International Certificate (PTE General) Level Test Readiness Test
 

We are investigating an issue with the course launch, assessments, and sign-in As a result, customers may see an error message, blank page, and slowness when attempting to access. We will update you in the next 60 minutes with more information.

 

We are investigating an issue with the course launch, assessments, and sign-in As a result, customers may see an error message, blank page, and slowness when attempting to access. We will update you in the next 60 minutes with more information.

 

We have identified a technical issue that may impact your courses. Some customers may be unable to launch courses, access assessments or sign in. Teams are working on resolving this issue. We apologize for any inconvenience. 

 

We have identified a technical issue that may impact your courses. Some customers may be unable to launch courses, access assessments or sign in. Teams are working on resolving this issue. We apologize for any inconvenience. 

 

We apologize for the technical issue impacting launch courses, access assessments, or sign-in. Technology teams are engaged and actively working to restore services. We appreciate your patience and will provide an update when new information becomes available.

 

Technical teams have made significant progress towards resolving the issue, however, some users may still experience an error when attempting to access their courses. We apologize for the inconvenience and will update you in 60 mins.

 

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue. 

Course Login Unavailable
Higher Education Courseware English Language Learning MyEnglishLab (MEL) Pearson English Connect (PEC) Pearson English Portal (PEP) Pearson +
 

We are investigating an issue with course launch. As a result, customers may see an error message when attempting to login. We will update you in the next 60 minutes with more information.

 

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue.

My English Lab and TestHub Maintenance
English Language Learning MyEnglishLab (MEL) Test Hub Benchmark Test International Certificate (PTE General) Level Test Readiness Test
 

Due to system maintenance, MyEnglish Lab and TestHub will be unavailable. 

 

We have concluded the maintenance event. Thanks for your patience as we completed this update. 

Maintenance
English Language Learning MyEnglishLab (MEL) Test Hub Benchmark Test International Certificate (PTE General) Level Test Readiness Test
 

 MyEnglishLab (MEL) and Test Hub are under maintenance. During this time, access will be unavailable.

 

We have concluded the maintenance event. Thanks for your patience as we completed this update. 

Degraded Performance

Higher Education Courseware English Language Learning MyEnglishLab (MEL) Mastering Pearson English Portal (PEP) MyLab Test Hub Benchmark Test International Certificate (PTE General) Level Test Readiness Test
 

We received reports from some customers that they may have received errors when attempting to login to their product(s). The issue is now resolved and we thank you for your patience while we investigated this.

 

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue. 

Login is Unavailable
Higher Education Courseware English Language Learning Clinical Assessments English Benchmark Young Learners (EBYL) aimswebPlus MyEnglishLab (MEL) Learning Catalytics ATP (NNAT-3, DRA-3/EDL, WriteToLearn) Mastering Pearson English Connect (PEC) Review360 Pearson English Portal (PEP) Q-Global MathXL For School MyLab Pearson English Portal App Q-Interactive Pearson Practice English (PPE) App Pearson + Work Sampling Online Pearson Interactive Labs Revel Test Hub Reader+ / eBook / eText StatCrunch Versant Benchmark Test International Certificate (PTE General) Level Test Readiness Test
 

Customers may be experiencing an issue logging in. Teams are investigating and we'll provide an update in the next 60 minutes. 

 

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue.