Resolved: Pearson Online Classroom Performance Fully Restored
Pearson Virtual Schools Pearson Online Classroom
 

Our technology teams are aware that some users are experiencing difficulties logging in to or navigating Pearson Online Classroom. Please save your work. Thank you for your patience. 

 

Pearson Virtual Schools is pleased to report full restoration of platform functionality for Pearson Online Classroom.  

 We will continue to monitor platform health and do everything within our power to minimize any disruptions to learning, even when beyond our control.  

 Thank you for your patience.

RESOLVED: Access to courses through Learning Management System is now available.
Higher Education Courseware Third-Party Learning Management Systems MyLab & Mastering - Third-Party
 

We're getting customer reports that they cannot access their MyLab courses. We are working to restore services and will update you in 60 minutes.

 

We have confirmed a technical issue that may impact your course access. Some customers may be unable to access their courses through their Learning Management System. Teams are working on resolving this issue; we apologize for any inconvenience. 

 

Teams have made significant progress toward resolving the issue, but some users may still be experiencing issues when attempting to access their courses through their Learning Management System. We apologize for the inconvenience and will update you as new information becomes available. 

 

We have identified the problem with your Learning Management System and resolution actions were successfully implemented. Technical teams are currently monitoring the environment to ensure services remain stable.  

 

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue. 

Pearson Online Classroom: Degraded Performance

Pearson Virtual Schools Pearson Online Classroom
 

Some customers may experience issues logging in or navigating their courses. We are working to restore services and will update you in 60 minutes.

 

We apologize for the issue affecting login and course navigation. Our teams are working with our vendor AWS to restore access as quickly as possible. We appreciate your patience and will share an update as soon as new information is available.

 

Pearson Virtual Schools is pleased to confirm that we have made progress on the issues reported this morning. Students and teachers can now login to Pearson Online Classroom.

Students can continue working on their courses and submitting assessments, but some scores may take longer than usual to post to the Grade Book while our systems continue to update. However, LiveLesson with Class remains unavailable. 

 

Systems are fully operational, and with the help of AWS we have resolved this incident. We appreciate your patience as we worked to address the issue. 

Degraded Course Performance
Higher Education Courseware Mastering MathXL For School MyLab Third-Party Learning Management Systems MyLab & Mastering - Third-Party
 

We're getting customer reports that they cannot access their courses. We are working to restore services and will update you in 60 minutes.

 

We have confirmed a technical issue that may impact your courses. Some customers may experience an error message when attempting to access their courses. Teams are working on resolving this issue; we apologize for any inconvenience. 

 

We apologize for the technical issue affecting course access. Our technology teams are actively working with our third-party vendor, AWS, to restore services. We appreciate your patience and will share an update as soon as new information becomes available.

 

Teams have made significant progress toward resolving the issue, but some users may still be experiencing performance issues with their courses. As we continue to work with AWS to restore services to their full potential, we want to apologize for the inconveniences and will update you as more information is provided. 

 

The AWS issue that caused performance problems and prevented users from accessing their courses has been resolved for most users.

 If you access your course through a third-party learning management system (LMS), you may still experience intermittent issues as restoration work continues.  We recommend continuing to try accessing your course periodically.

 We apologize for the inconvenience and appreciate your patience as we work to fully restore access for all users.

 

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue. 

Course launch and course creation services are restored
Higher Education Courseware English Language Learning MyEnglishLab (MEL) Learning Catalytics Mastering Pearson English Portal (PEP) MathXL For School MyLab Pearson + Pearson Interactive Labs Revel Test Hub Reader+ / eBook / eText Versant Third-Party Learning Management Systems Benchmark Test MyLab & Mastering - Third-Party International Certificate (PTE General) Level Test Readiness Test
 

Some customers are reporting that they are unable to create or launch courses in their services. We are working to restore services and will update you in 60 minutes.

 

We have confirmed a technical issue that may impact your courses. Some customers may be unable to launch or create courses. Teams are working on resolving this issue; we apologize for any inconvenience. 

 

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue affecting your courses.

Tests in Pearson English Portal are now available
English Language Learning Pearson English Portal (PEP)
 

We're getting customer reports that they cannot access tests in Pearson English Portal. We are working to restore services and will update you in 60 minutes.

 

We have confirmed a technical issue that may impact Pearson English Portal. Some customers may experience a blank screen when attempting to access their tests. Teams are working on resolving this issue; we apologize for any inconvenience. 

 

We apologize for the technical issue impacting your tests in Pearson English Portal. Technology teams are engaged and working to restore services: we appreciate your patience and will provide an update in when new information becomes available.

 

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue. 

Degraded Account Registration Performance
Higher Education Courseware English Language Learning English Benchmark Young Learners (EBYL) MyEnglishLab (MEL) Mastering Pearson English Connect (PEC) Pearson English Portal (PEP) MyLab Pearson English Portal App Pearson Practice English (PPE) App Pearson + Revel Test Hub Reader+ / eBook / eText Third-Party Learning Management Systems Benchmark Test MyLab & Mastering - Third-Party International Certificate (PTE General) Level Test Readiness Test
 

We're getting customer reports that they are experiencing slowness when creating accounts. We are working to restore services and will update you in 60 minutes.

 

We appreciate your patience while we addressed this issue. This incident is now resolved. 

StatCrunch access issue
Higher Education Courseware StatCrunch
 

We are investigating an issue with StatCrunch, as a result, customers may see an error message when attempting to log in or access the content. We will update you in the next 60 minutes with more information.

 

We have remediated the issue and are currently monitoring the environment. We apologize for the inconvenience caused. 

 

We appreciate your patience while we addressed this issue. This incident is now resolved. 

Access issue with multiple test platforms

UK Teaching and Awarding Edexcel Online(EOL) Exam Viewer Gateway Online Marking Pearson Onscreen Testing Platform (POP) Secure File Transfer (SFT)
 

Some customers are reporting that they cannot access test platforms. We are working to restore services and will update you in 60 minutes.

 

We apologize for the technical issue impacting access to the test platform. Technology teams are engaged and working to restore services. We appreciate your patience and will provide an update when new information becomes available. 

 

Technical teams have applied remediation actions and are currently monitoring the environment. We apologize for the inconvenience caused. We will update you when new information becomes available.

 

Services remain healthy and stable, and the issue is now resolved.

Login Unavailable for ActiveLearn Secondary
UK Teaching and Awarding Active Learn Secondary
 

We are investigating an issue with ActiveLearn secondary sign-in. As a result, customers may see an error message when attempting to log in to the service. We will update you in the next 60 minutes with more information.

 

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue.