Degraded Account Registration Performance
Higher Education Courseware English Language Learning English Benchmark Young Learners (EBYL) MyEnglishLab (MEL) Mastering Pearson English Connect (PEC) Pearson English Portal (PEP) MyLab Pearson English Portal App Pearson Practice English (PPE) App Pearson + Pearson Test of English (PTE) Revel Test Hub Reader+ / eBook / eText Third-Party Learning Management Systems Benchmark Test MyLab & Mastering - Third-Party International Certificate (PTE General) Level Test Readiness Test
 

We're getting customer reports that they are experiencing slowness when creating accounts. We are working to restore services and will update you in 60 minutes.

 

We appreciate your patience while we addressed this issue. This incident is now resolved. 

StatCrunch access issue
Higher Education Courseware StatCrunch
 

We are investigating an issue with StatCrunch, as a result, customers may see an error message when attempting to log in or access the content. We will update you in the next 60 minutes with more information.

 

We have remediated the issue and are currently monitoring the environment. We apologize for the inconvenience caused. 

 

We appreciate your patience while we addressed this issue. This incident is now resolved. 

Access issue with multiple test platforms

UK Teaching and Awarding Edexcel Online(EOL) Exam Viewer Gateway Online Marking Pearson Onscreen Testing Platform (POP) Secure File Transfer (SFT)
 

Some customers are reporting that they cannot access test platforms. We are working to restore services and will update you in 60 minutes.

 

We apologize for the technical issue impacting access to the test platform. Technology teams are engaged and working to restore services. We appreciate your patience and will provide an update when new information becomes available. 

 

Technical teams have applied remediation actions and are currently monitoring the environment. We apologize for the inconvenience caused. We will update you when new information becomes available.

 

Services remain healthy and stable, and the issue is now resolved.

Login Unavailable for ActiveLearn Secondary
UK Teaching and Awarding Active Learn Secondary
 

We are investigating an issue with ActiveLearn secondary sign-in. As a result, customers may see an error message when attempting to log in to the service. We will update you in the next 60 minutes with more information.

 

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue. 

Logins Unavailable for Multiple Courses
Higher Education Courseware English Language Learning MyLab Pearson + Revel Reader+ / eBook / eText Third-Party Learning Management Systems MyLab & Mastering - Third-Party
 

We are investigating an issue with course logins. As a result, customers may see an error message when attempting to login. We will update you in the next 60 minutes with more information.

 

We appreciate your patience while we addressed this issue. This incident is now resolved.

Pearson English Connect Degraded
English Language Learning Pearson English Connect (PEC)
 

We're getting customer reports that they cannot access Pearson English Connect (PEC). We are working to restore services and will update you in 60 minutes.

 

We apologize for the technical issue impacting access to the Pearson English Connect (PEC) site. Technology teams are engaged and working to restore services. We appreciate your patience and will provide an update when new information becomes available. 

 

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue. 

LiveLesson Classroom Unavailable
Pearson Virtual Schools Pearson Online Classroom
 

Attention: Recent news reports are highlighting a Zoom issue that may be affecting students ability to join LiveLesson sessions through Class in the Pearson Online Classroom. We will follow up as soon as possible.

 

Pearson Virtual Schools is pleased to confirm that all services for LiveLesson sessions with Class or Zoom should now be fully restored.   Thank you.

Unavailable
Pearson Virtual Schools Pearson Online Classroom
 

Pearson Virtual Schools is actively working to restore access to Pearson Online Classroom. We apologize for the inconvenience and disruption being reported; we are aware of the connectivity issues and are actively working to resolve it as soon as possible. Thank you for your patience. 

 

Pearson Virtual Schools is pleased to report that the recent service disruption to Pearson Online Classroom has been resolved. Pearson Online Classroom should now be functioning as expected. We apologize for the disruption and thank you for your patience.

Degraded Performance of Scheduling Activities
English Language Learning Pearson Test of English (PTE)
 

We are aware that users are currently having issues with booking tests. Our team is working hard to fix these issues as quickly as possible. Thank you for your patience.

 

We are aware that users are currently having issues with booking tests. Our team is working hard to fix these issues as quickly as possible. Thank you for your patience.

 

We appreciate your patience while we addressed this issue. This incident is now resolved. 

Pearson System Test
Higher Education Courseware Third-Party Learning Management Systems MyLab & Mastering - Third-Party
 

We have concluded the maintenance event. Thanks for your patience as we completed this update.