Degraded Performance

Higher Education Courseware English Language Learning Mastering MyEnglishLab (MEL) MyLab Pearson English Portal (PEP) Test Hub Benchmark Test International Certificate (PTE General) Level Test Readiness Test
 

We received reports from some customers that they may have received errors when attempting to login to their product(s). The issue is now resolved and we thank you for your patience while we investigated this.

 

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue. 

Degraded Performance

Clinical Assessments Q-Global
 

Some US based customers may be unable to access all of Q-global services or generate reports. We are working to restore services and will update you in 60 minutes.

 

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue.

Unavailable

Higher Education Courseware Mastering MathXL For School MyLab Revel
 

We are investigating an issue with sign-in. As a result, customers may see an error message when attempting to log in. We will update you in the next 60 minutes with more information.

 

Services remain healthy and stable, and the issue is now resolved.

Performance Degraded

Higher Education Courseware Mastering MyLab Revel
 

We're getting reports that some customers are getting an error when accessing their courses.We are working to restore services and will update you in 60 minutes.

 

Teams have made significant progress toward resolving the issue, Revel services have been restored but some Mastering and MyLab users may still be experiencing issues with course creation. We apologize for the inconvenience. 

 

We appreciate your patience while we addressed this issue. This incident is now resolved. 

Degraded Performance

Higher Education Courseware Mastering MathXL For School MyLab Pearson + Revel StatCrunch
 

We're getting customer reports that they cannot launch courses or navigate content. We are working to restore services and will update you in 60 minutes.

 

We appreciate your patience while we addressed this issue. This incident is now resolved. 

Degraded Performance

English Language Learning Pearson Test of English (PTE)
 

We're getting customer reports that they cannot book tests, make changes and make purchases in PTE-Ignite . We are working to restore services and will update you in 60 minutes.

 

Services remain healthy and stable, and the issue is now resolved.

Login is Unavailable

Higher Education Courseware English Language Learning Clinical Assessments English Benchmark Young Learners (EBYL) Learning Catalytics AimswebPlus Mastering MyEnglishLab (MEL) ATP (NNAT-3, TELL, GRADE, GMADE) Pearson English Connect (PEC) Keystone (DRA-3/EDL-2, Write to Learn) MathXL For School MyLab Pearson English Portal (PEP) Q-Global Pearson English Portal App Q-Interactive Pearson Practice English (PPE) App Pearson + Review360 Pearson Interactive Labs Work Sampling Online Revel Pearson Test of English (PTE) Test Hub StatCrunch Reader+ / eBook / eText Versant Benchmark Test International Certificate (PTE General) Level Test Readiness Test
 

Customers may be experiencing an issue logging in. Teams are investigating and we'll provide an update in the next 60 minutes. 

 

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue. 

MyLab and Mastering Course Creation Issue

Higher Education Courseware Mastering MathXL For School MyLab
 

We are experiencing an issue with course creation. Courses created at this time will be queued and processed in the order they are received. We are working to restore services and will update you in 60 minutes.

 

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue. 

Degraded Performance: Revel Learning Tools

Higher Education Courseware Revel
 

Some customers are experiencing issues with learning tools. Instructors are unable to create assignments or see grade pages, and students are unable to access learning tools. We are working to restore services and will update you in 60 minutes.

 

We apologize for the issue impacting learning tools. Currently, instructors cannot create assignments or see grade pages, and students cannot access learning tools. Teams are working on resolving this issue, and we will provide an update as new information becomes available. 

 

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue. 

Course Access Issue

Higher Education Courseware English Language Learning English Benchmark Young Learners (EBYL) Learning Catalytics Mastering MyEnglishLab (MEL) Pearson English Connect (PEC) MathXL For School MyLab Pearson English Portal (PEP) Pearson English Portal App Pearson Practice English (PPE) App Pearson + Pearson Interactive Labs Revel Pearson Test of English (PTE) Test Hub StatCrunch Reader+ / eBook / eText Versant Benchmark Test International Certificate (PTE General) Level Test Readiness Test
 

We are investigating an issue with sign-in. As a result, customers may see a 504 error message when attempting to access courses. We will update you in the next 60 minutes with more information. 

 

We are investigating an issue with sign-in. As a result, customers may see a 504 error message when attempting to access courses. We will update you in the next 60 minutes with more information.

 

Some customers may experience a 504 error message when signing in to courses. Technology teams are engaged and are working to restore services. We apologize for the inconvenience and appreciate your patience. We will update you as new information becomes available. 

 

Some customers may experience a 504 error message when signing in to courses. This issue is caused by service health issues with our vendor, Amazon Web Services. Amazon has reported that they've identified the problem and are working on recovery but don't expect to be recovered for 2-3 hours. We appreciate your patience and will continue to provide updates as new information is available. 

 

We appreciate your patience while we addressed this issue. This incident is now resolved.