Degraded Performance

English Language Learning Pearson Test of English (PTE)
 

We're getting customer reports that they cannot book tests, make changes and make purchases in PTE-Ignite . We are working to restore services and will update you in 60 minutes.

 

Services remain healthy and stable, and the issue is now resolved.

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Higher Education Courseware English Language Learning Clinical Assessments English Benchmark Young Learners (EBYL) Learning Catalytics AimswebPlus Mastering MyEnglishLab (MEL) ATP (NNAT-3, TELL, GRADE, GMADE) Pearson English Connect (PEC) Keystone (DRA-3/EDL-2, Write to Learn) MathXL For School MyLab Pearson English Portal (PEP) Q-Global Pearson English Portal App Pearson + Q-Interactive Pearson Practice English (PPE) App Pearson Interactive Labs Review360 Revel Work Sampling Online StatCrunch Pearson Test of English (PTE) Test Hub Reader+ / eBook / eText Versant Benchmark Test International Certificate (PTE General) Level Test Readiness Test
 

Customers may be experiencing an issue logging in. Teams are investigating and we'll provide an update in the next 60 minutes. 

 

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue. 

MyLab and Mastering Course Creation Issue

Higher Education Courseware Mastering MathXL For School MyLab
 

We are experiencing an issue with course creation. Courses created at this time will be queued and processed in the order they are received. We are working to restore services and will update you in 60 minutes.

 

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue. 

Degraded Performance: Revel Learning Tools

Higher Education Courseware Revel
 

Some customers are experiencing issues with learning tools. Instructors are unable to create assignments or see grade pages, and students are unable to access learning tools. We are working to restore services and will update you in 60 minutes.

 

We apologize for the issue impacting learning tools. Currently, instructors cannot create assignments or see grade pages, and students cannot access learning tools. Teams are working on resolving this issue, and we will provide an update as new information becomes available. 

 

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue. 

Course Access Issue

Higher Education Courseware English Language Learning English Benchmark Young Learners (EBYL) Learning Catalytics Mastering MyEnglishLab (MEL) Pearson English Connect (PEC) MathXL For School MyLab Pearson English Portal (PEP) Pearson English Portal App Pearson + Pearson Practice English (PPE) App Pearson Interactive Labs Revel StatCrunch Pearson Test of English (PTE) Test Hub Reader+ / eBook / eText Versant Benchmark Test International Certificate (PTE General) Level Test Readiness Test
 

We are investigating an issue with sign-in. As a result, customers may see a 504 error message when attempting to access courses. We will update you in the next 60 minutes with more information. 

 

We are investigating an issue with sign-in. As a result, customers may see a 504 error message when attempting to access courses. We will update you in the next 60 minutes with more information.

 

Some customers may experience a 504 error message when signing in to courses. Technology teams are engaged and are working to restore services. We apologize for the inconvenience and appreciate your patience. We will update you as new information becomes available. 

 

Some customers may experience a 504 error message when signing in to courses. This issue is caused by service health issues with our vendor, Amazon Web Services. Amazon has reported that they've identified the problem and are working on recovery but don't expect to be recovered for 2-3 hours. We appreciate your patience and will continue to provide updates as new information is available. 

 

We appreciate your patience while we addressed this issue. This incident is now resolved. 

Degraded Performance

Higher Education Courseware English Language Learning Pearson + Revel Reader+ / eBook / eText
 

We're getting customer reports that they cannot access their content and purchase/subscribe to new material. We are working to restore services and will update you in 60 minutes.

 

We have identified the problem with content access and purchasing/subscribing to material. We are working to implement a solution and will update you with new information once it becomes available

 

We appreciate your patience while we addressed this issue. This incident is now resolved. 

Degraded Performance

English Language Learning MyEnglishLab (MEL) Pearson English Connect (PEC) Pearson English Portal (PEP) Pearson English Portal App Pearson Practice English (PPE) App
 

We're getting customer reports that they cannot access their MyEnglishLab and Pearson English Portal services. We are working to restore services and will update you in 60 minutes.

 

Pearson English Portal and MyEnglishLab services remain healthy and stable, and the issue is now resolved.

Degraded Performance

Higher Education Courseware Mastering MathXL For School MyLab Revel
 

We're getting customer reports that users may have issues with content access and assignments. We are working to restore services and will update you in 60 minutes.

 

The issue preventing content, assignments and grades from loading has been fixed. We appreciate your patience.

MyLab & Mastering Degraded Performance

Higher Education Courseware Mastering MyLab
 

We're getting reports that some customers are receiving a message stating, " An error occurred while processing your request" when attempting to sign in to courses. Alternatively, use this link to access your courses. We are working to restore services and will update you in 60 minutes.

 

We have identified the problem with some customer's course access. If you experience an error stating, "An error occurred while processing your request," please use this alternate link to access your courses. We are working to implement a solution and will update you with new information once it becomes available.  

 

Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue. 

Degraded Performance

English Language Learning MyEnglishLab (MEL) Pearson English Portal (PEP)
 

We're getting reports that some customers cannot access My English Lab and Pearson English Portal. We are working to restore services and will update you in 60 minutes.

 

We have confirmed a technical issue that may impact your course(s). Some customers may be unable to access their My English Lab and Pearson English Portal courses. Teams are working on resolving this issue; we apologize for any inconvenience.

 

Some users may experience a 504 error or a timeout issue when attempting to access their MyEnglishLab and Pearson English Portal course(s). Technology teams are engaged and working to restore services: we appreciate your patience and will provide an update when new information becomes available.

 

We appreciate your patience while we addressed this issue. This incident is now resolved.